Frequently Asked Questions

“Find answers to frequently asked questions about Selora Luminos here. For more information, email us at information@selora.com.”

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Last updated: April 2025

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1. Product Questions

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2. Payment Questions

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3. Shipping Questions

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4. Contact Questions

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1. Product Questions

What are the ingredients of Selora Luminos Serum?

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 Selora Luminos Serum is formulated with 20% Vitamin C, Vitamin E, Hyaluronic asid and natural plant extracts. It brightens your skin, reduces dark spots, and reveals your radiance.

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How should I use Selora?

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Apply 3-4 drops to clean skin twice daily, morning and evening. For best results, follow with a moisturizer.

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Is Selora suitable for all skin types?

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Yes, Selora is suitable for all skin types, including sensitive skin. It is dermatologically tested and paraben-free.

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How long does it take to see the effects of Selora?

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With regular use, brighter skin tone and radiance are noticeable within 2-4 weeks. Continue for 8 weeks for optimal results.

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2. Payment Questions

What payment methods do you accept?

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We accept credit cards, debit cards. All payments are secured with SSL encryption.

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Is it safe to pay with a credit card?

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Yes, your payments are protected with 256-bit SSL encryption. Selora never shares your personal information with third parties.

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How do I use a promo code?

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 Enter your code in the “Promo Code” field on the checkout page and click apply. The discount will be reflected immediately.

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3. Shipping Questions

What is the shipping time?

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Orders are shipped within 7-12 business days.

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What is the shipping fee?

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To provide you with better service, we offer free shipping worldwide.

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Where is my order, and how can I track it?

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A tracking number is sent via email once your order ships. Use it on the courier’s website to track your package.

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What should I do if I receive a damaged product in the shipment?

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Report damaged products information@selora.com within 48 hours. We offer free replacement or refund.

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4. Contact Questions

How can I contact customer service?

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Reach us anytime at information@selora.com or via Instagram (@selorabeauty).

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How long does it take for you to respond to my questions?

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We respond to your messages within 24 hours. For urgent matters, message us on Instagram.

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Where should I submit my return request?

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 Send return requests to information@selora.com, and we’ll process them within 48 hours.

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